Civic AI
Civic AI
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SAM.govCFO_CUST_SVC_OPS
Open

Customer Service Operations

HOMELAND SECURITY, DEPARTMENT OF · District of Columbia
Response deadline
Sep 1, 2026
Closed
Date posted
Aug 4, 2026

Description

The requirement is to support ICE/OFM in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The contractor will provide operational, technical, and administrative support for monthly, quarterly, and annual operations, including the Customer Billing Model (CBM), financial systems, and deliverables as outlined in the Performance Work Statement (PWS).

Classifications

Documents (1)

  • CS_OPS Performance Work Statement_Draft_Final.docx
    .docx147 KB
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