IFB FTB-2627-00911 Genesys Software Subscriptions and Application Support Services

The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew and procure various Genesys Software Subscriptions and Application Support Services (i.e., Professional Services) in support for FTB's Enterprise-Wide Customer Service Platform II Contract Center Platform (CCP). Last Day to Submit Final Bids is November 24, 2026, by 5:00 PM Pacific Time (PT). The Event End Date of December 31, 2026, allows FTB to post the Notice of Intent to Award on this advertisement.

• UNSPSC43231501Business function specific software - Helpdesk or call center software
• UNSPSC81112106Computer services - Internet services - Application service providers

• event-package-0000040877

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• COST_WORKSHEET.xlsx

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• IFB_FTB-2627-00911.docx

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• Tanita Guereca
  tanita.guereca@ftb.ca.gov916/845-7199