Contact Center as a Service RFP

Contact Center as a Service RFP Commodity lines: - MISCELLANEOUS SERVICES, NO. 2 (NOT OTHERWISE CLASSIFIED)

• NAICS962

• Attachment I - Service Level Agreement RFP 758 27000000097.docx

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• Attachment J - Business Associate Agreement RFP 758 27000000097.docx

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• Attachment A-Terms and Conditions RFP 758 27000000097.pdf

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• Attachment G - Functionality Matrix RFP 758 2700000097.xlsx

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• Attachment H - Contact Center and Service Deliverables RFP 758 27000000097.docx

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• Attachment E - Personal Information RFP 758 27000000097.pdf

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• Attachment F - Mandatory Requirements Checklist RFP 758 2700000097.xlsx

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• Attachment B - Cost Proposal Form RFP 2700000097.xlsx

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• Attachment K - CHFS Standard Terms and Conditions RFP 758 27000000097.docx

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• Attachment L - Current Contact Center Operations Overview RFP 758 27000000097.docx

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• Attachment D - Vendors Question Form- RFP 758 2700000097.xlsx

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• Final_RFP_758_2700000097_1_SO_FORM.PDF

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• Attachment C - Annual Affidavit and Other Affidavits- RFP 758 2700000097.pdf

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• Lana Durbin
  lana.durbin@ky.gov502-782-5341