EXT AIR | RFP 50458 SFIA 911 Phone System Services

Category of Contract: Consultants or Professional Services (96258) Contract No.: RFP 50458 Title: San Francisco International Airport 911 Phone System Maintenance and Support Services Proposal Due: 8/28/26 Time Due: 2:00 PM Duration: 2 years with two options to extend for 2 years each Estimated Cost: TBD Description: San Francisco International Airport (Airport or SFO) is seeking qualified suppliers (Proposers) to provide proposals (Proposal) for SFO’s Airport 911 Phone System Maintenance and Support Services. Successful Proposer shall perform extended maintenance services to satisfy the 9-1-1 system requirements for SFO. The services being procured through this Solicitation / Request of Proposals (RFP) are set forth in the documents attached. The Services being procured through this RFP are set forth in Appendix B – Scope of Services in the City’s Contract Terms (specifically, in the Software License, Maintenance and Technical Services Agreement, form AIR-649, in the Scope of Services appendix therein). The Scope of Services is to be used as a general guide and is not intended to be a complete list of all Services to be performed by the Contractor during the term of the Agreement. The 9-1-1 System at the Airport is currently configured with five Host/Remote sites. The first five sites (listed below) are interconnected via the Contractor-provided local area network (LAN) via SFO provided Dark Fiber Backbone Infrastructure: 1) Host A Site is located in a dedicated equipment room in Terminal 2 (“T2”). 2) Host B Site is an alternate dedicated equipment room in Courtyard 3 Connector building (“C3C Building Site”). 3) Communications Center Dispatch Site is located on Level 4 in the C3C Building Site. 4) Communications Center Training Room Site is located on Level 3 in C3C Building Site. 5) Communications Center Backup Dispatch Site is located in the International Terminal Building (“ITB”), San Francisco Police Department – Airport Bureau (SFPD-AB) offices. Please visit the Airport e-Procurement Portal to submit questions and proposals: https://procurement.opengov.com/portal/sfo/projects/285582.

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• Natre Burks
  (650) 821-3376