ICUBE INC.

Capabilities

Founded in 2015, iCUBE Inc., a minority-owned SBA Certified 8(a) and SDB, delivers cost-effective, intelligent, innovative, integrated IT solutions without any compromise on customer service. Our Core Competencies include: 1. Data Management, Analysis, and Reporting: Data Warehousing, Data Quality Maintenance, Data correction, Governance, Data Dictionary Management, Data Analysis, Data Sharing, and Business Intelligence reporting utilizing SAS, MicroStrategy 2. Software Engineering/Quality Assurance: Waterfall/Agile Software Development, Legacy Systems Migration, Systems Operations and Maintenance. Our Quality Management System is based on ISO and CMMI compliant models and processes 3. Technical Assistance/Call Center Customer Support: Multi-channel contact center utilizing automated call distribution platform, Salesforce CRM application and knowledgebase management, reporting on key performance metrics like call answering/abandonment rate, FCR etc.