CONNECT CENTRIC, LLC

Capabilities

Connect Centric specializes in helping our federal agency customers deploy new or improve existing contact centers through comprehensive support services including design, deployment, operation, and maintenance. We have successfully supported both defense (DISA, Army, Navy, etc.) and civilian (FDA, IRS, GSA, etc.) agencies since 2013. We empower federal agencies to create contact centers that are human centered, delivering an efficient and intuitive customer experience; powerfully simple for anyone to use; seamlessly connected to both legacy and cloud-based platforms like Salesforce, ServiceNow, Oracle, and Microsoft; endlessly adaptable, to meet known and unknown needs; Enterprise Class, with a focus on scalability, reliability and security; and actively intelligent through the use of artificial intelligence (AI).