WORLDWIDE INTERPRETERS INC

Capabilities

WorldWide offers telephonic interpretations for 225 languages and dialects to the County through its 360+ interpreters located in 31 states (including Arizona) and within three call centers (Texas, New Mexico, and Virginia). Telephonic interpretations are a very cost-effective format in which to deliver interpretations from multiple sites at the same time to support various County functions. We guarantee 99.999% audio phone system availability. Our fault-tolerant telephone and networking systems have not experienced any downtime since the implementation of our current architecture. Our redundant systems automatically switch language service request calls to alternative call centers in the event of a man-made or natural disaster. This was proven successful during Hurricane Rita in 2008 in the Houston-Galveston metro area, the fourth largest city in the US.