MAVERICK MOON LLC

Capabilities

We deliver customer experience led service design and applied user experience research to improve service operations and digital delivery (think physical and software services). We reduce delivery risk by converting user demand into actionable requirements, prototypes, and adoption measures—especially in IT service and service-portal contexts (e.g., ServiceNow). Services: discovery/research, service blueprinting, product strategy/prioritization, DesignOps/ResearchOps, rapid prototyping, and rollout enablement.