AUM TECH INC

Capabilities

Aumtech is the only Certified MBE with its own cloud-based IVR Platform. Aumtech has a suite of products which deliver 'Omni-Channel' and Customer Engagement Solutions, through a variety of access points, with a consistent user interface. Aumtech helps organizations redefine the customer support experience by delivering customer transactions, via phone, web, or mobile application, with higher quality, innovation, CSAT, & value. Competitors are Genesys, Avaya, Cisco, and Nuance. Strategic Planning, 'Omni-Channel', Customer Satisfaction/Net Promoter Scores / First Call Resolution (CSAT/NPS/FCR) Strategies, and 'Call Deflection' Strategies.Keywords: Call Center, IVR, Self-Service, Voice Biometrics, Mobile App, Notification, Agent-Assisted IVR (AAIVR), Visual IVR (VIVR), Voice Analytics, Virtual Hold, Virtual Queueing and Callback, OmniChannel, Automated Speech Recognition (ASR), Text to Speech (TTS), and Improved CSAT, Net Promoter Scores (NPS), and First Call Resolution (FCR).