DREAMCATCHERS CONSULTING LLC

Capabilities

Contact Center (CCaaS) & Customer Relationship Management (CRM) Services. International and national recognition. Distinctions - Built 1st in Nation behavioral health solution with 24X7X365 mental health support program. - Recognized as the #1 example of state resiliency throughout COVID pandemic. - Saved customers over $21M dollars. - Developed, delivered, and operated multiple statewide COVID19 contact center initiatives. Core Competencies: - Call Center/Customer Relationship Management Services. Multi-channel, personalized communications maximizing program opportunities. Mobile & Web Self-Service, Issue Management, Live Call & Chat support, Email & Back Office Integrations, Workforce Distribution & Workload Mgmt., Advanced Routing, FedRAMP experienced. Application Development IT Consulting NATIVE AMERICAN MINORITY-OWNED ISBEE, SDB