CICX LLC

Capabilities

Flexible, integrated Business Process Services (BPS) that increase customer satisfaction, reduce costs, and improve productivity through continuous improvement and innovation. Our experience, commercial and government best practices, talented workforce, and secure, flexible technology platform combine to provide you with a highly capable partner, focused on your goals. As our client’s customer service branch, we are often the first touch for our client’s organization. We take that partnership and trust very seriously. SERVICES: • Inbound / Outbound Omnichannel Contact Center / Customer Care • Help Desk Tiers 0-3 • IT Security Services • Telesales / Customer Acquisition • Mailroom & Back Office Support Services • Database Design & Development • Order Processing / Fulfillment / Warehousing • Data Conversion / Data Imaging Solutions • Training/Knowledge Management • Consulting