OGLESBY, GWENDOLYN F

Capabilities

First Impression Business Solutions offers services and training to help businesses attain and maintain optimal customer service by ensuring an awareness of one’s ‘personal brand’ and mindfulness of business acumen. Published author of book, ‘Call Center: A Focus on Customer Service’ which introduces curriculum, The I.P.A.D. Concept and The Vowels of Customer Service (VCS) – competencies and behaviors employees need to be successful in the workplace. • Training that inspires the employee to be their best in the workplace through classroom discussions and customer centric group exercises. • Encourage individuals to avoid unnecessary workplace pitfalls through discussions of common company policies such as code of conduct, attendance, core values, and typical termination reasons. • Unique curriculum - focuses on the individual’s work ethic, and how their actions impact others in the workplace. This training will lay the foundation for a more effective customer service adoption