LOTUS MANAGEMENT SERVICES, INC.

Capabilities

Lotus Management Services, Inc a woman owned certified organization providing services in technology customized to the needs of one specific entity. We manage continuity in processes by supporting a network and mitigating challenges to provide solution in critical processes, monitoring and security. Help Desk Support contact can be initiated via telephone, chat, or email. The client can view support tickets via provider’s online portal. We will provide support for mobile devices to a reasonable level based on the technology available and the user’s location. We provide for compliance to Information Technology Infrastructure Library (ITIL) v3 standards for processing service tickets. Information technology, help desk support, monitoring of network and vendor management: support for 50+ end users supporting commercial food processing and manufacturing environments of 700 plus employees spread out over 4 divisions in a multi-state locality.