CONTACT CENTER 411 LLC

Capabilities

Our contact center management professionals bring a full spectrum of customer service and support credentials to consulting. Each brings more than 20 years of experience. Our consultants have worked as both internal employees, including senior leaders for large and multi-site Fortune 500 operations, as well as consulting specialists in the successful design and deployment of contact center operations of similar size and magnitude. We are focused on the interests of our clients when it comes to selecting vendors of any type, including contact center technology, supplemental specialty expertise, or services like outsourcing. We keep up with contact-center related technologies and communication channels as they advance and new ones are introduced. We use the latest in industry information as well as our past experience implementing many new channels in the past (such as email, live chat, and social media) to shape best practices in the industry as technologies and channels evolve.