Civic AI
Civic AI
Procurement intelligence
Acquisition GatewayForecastAG41909_1774455520

Administrative Support Services

Department of Labor.Employee Benefit Security Administration · WA
Est. solicitation
Date posted

Description

This requirement supports EBSA’s No Surprises Act provider complaint processing, including daily intake and triage of roughly 100–150 complaints, accurate entry and tracking in TAIS, end‑to‑end complaint management using OEA SOPs and pre‑approved communications, and weekly reporting, all under defined QASP metrics, HIPAA/PII safeguards, and Section 508 standards.

Planning details

Estimated value
$5M - $9.9M
Contract type
Time and Materials/Labor Hours

Classifications

  • NAICS541611
  • PSC541611

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