Telecommunications and IT Support Services

USCIS requires that maintenance, upgrade, administration, enhancements and various Telecommunications and Information Technologies services be provided to support External Affairs (EXA) initiatives. The USCIS Contact Center Solutions Branch (CCSB) is seeking the services of a qualified contractor to provide technical and analytical services directly related to the operational programs of USCIS. Expertise is needed in the areas of IVR Systems, statistical data support, and other support services. The requirement includes a need for a broad range of expertise and services for continued business improvement practices, testing, and documentation support at USCIS. Additionally, there is a need for coordination and work with other contractors and vendors that support the mission of USCIS.

Estimated value

$2M to $5M

Award quarter

Q1 2027

Est. solicitation date

Sep 15, 2026

Anticipated award

Nov 2, 2026

Contract vehicle

GSA Schedule

Contract type

Firm Fixed Price

Competition

Follow-on to Existing Contract

Status

REC

Fiscal year

2027

Period of performance

Dec 23, 2026 – Dec 22, 2030

• NAICS541511
• PSC541511