DHS APFSForecastF2026074353
Outsourced Contact Center Contract (OC3)
Department of Homeland Security.FEMA.TXNPSC · NA
- Est. solicitation
- Jul 8, 2026
- Date posted
- Jul 6, 2026
- Source
- Open forecast
Description
The purpose of this requirement is to award Call-Order(s) against FEMA’s Blanket Purchase Agreements (BPA) for surge Contact Center support. During periods of surge disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. The government requires the Contractor be prepared to provide up to 28,000 production hours per week, with the capability to meet potential surge requirements of up to an additional 16,800 production hours. The Contractor shall have the capability to support 24 hours a day, 7 days a week, inclusive of weekends and holidays.
Planning details
- Estimated value
- $50M to $100M
- Award quarter
- Q4 2026
- Est. solicitation date
- Jul 8, 2026
- Anticipated award
- Jul 15, 2026
- Contract vehicle
- BPA Call (FAR Part 8 or 13 Multiple Award BPA)
- Contract type
- Labor Hour
- Competition
- New Requirement, No Contract
- Status
- NEW
- Fiscal year
- 2026
- Period of performance
- Jul 16, 2026 – Aug 15, 2026
Classifications
- NAICS561422
- PSC561422