Apache ActiveMQ Escalation Support Services

The Contractor shall provide an assigned Technical Account Manager (TAM) and a dedicated toll-free number to address critical issues pertaining to Apache ActiveMQ. The Contractor shall provide an online electronic method of opening, viewing, updating and closing service requests. The Enterprise Service Desk shall be provided on a 24/7/365 basis. Service requests submitted by CBP personnel shall be prioritized above service requests of the same severity level submitted by Premier Support customers. The Contractor shall provide consulting experts to be available as needed for Severity 1 urgent mission critical issues with a response time of no more than 30 minutes. Non mission critical Severity 1 urgent issues with a response time of no more than 2 hours. Severity 2 (high) issues will have a response of no more than 4 hours. Severity 3 (normal) issues will have a response time of no more than 8 hours. Severity 4 (low) issues will have a response time of next business day. CBP will determine the severity level of the service requests. Acquisition Strategy: This acquisition will be competitively solicited as a small business set-aside on NASA SEWP V under Groups B, C, and D.

Estimated value

$500K to $1M

Award quarter

Q4 2026

Est. solicitation date

Aug 19, 2026

Anticipated award

Sep 15, 2026

Contract vehicle

NASA SEWP V

Contract type

Firm Fixed Price

Competition

Follow-on to Existing Contract

Status

REC

Fiscal year

2026

Period of performance

Sep 24, 2026 – Sep 23, 2031

• NAICS541519
• PSC541519