Customer Relationship Management (CRM) Install Contract

A CRM system is a modern knowledge and process management tool. It serves an essential role in efficient portfolio management by helping to collect and surface high quality information about the national “demand signal” for products and services that leaders can use to green-light high-value products, direct improvements where needed, and sunset low-value products with confidence. A CRM system also increases staff productivity by automating routine and repetitive tasks and communications with the user base. Finally, a CRM ensures that valuable organizational knowledge is retained when staff leave. NESDIS will use a CRM to make data-backed decisions on the portfolio so that it delivers the highest value to society. The CRM will also help NESDIS realize gains in staff productivity and retain organizational knowledge, mitigating for loss of staff. Finally, a CRM can serve as an agent of change management by automating workflows and pro

Estimated value

$500K - $999K

Contract type

Unknown

• NAICS541512
• PSC541512