Forrester - Customer Relationship Management (CRM) and Tools Analysis Renewal

In support of the user engagement strategic goal, NESDIS needs to collect a wide array of information that will support analysis for our end users wants and needs. The purpose of the solution is to create internal queries and analysis of combined customer and user needs information from across NESDIS, including customer service data, white papers, documentation, surveys, user feedback) usability, accessibility, want/needs, etc.) and related or relevant data and information to give NESDIS an analysis and actionable summary of user needs and wants.

Estimated value

$150K - $249K

Contract type

Unknown

• NAICS518210
• PSC518210