software renewal for ServiceNow subscriptions Licenses

ServiceNow SaaS solutions are critical to FEMA’s mission. FEMA currently has a contract in place for ServiceNow Software as a Service (SaaS). Software’s capabilities are as follows: • Incident Management - Identify affective services and identify remediation path • Problem Management - Identify root causes and document trends • Service Operations Workspace - Service Operations Workspace for the Tier 1 Helpdesk to improve technician efficiency, provide a single place for documenting and fulfilling tasks, ability to log interactions and allow for a seamless handoff from the chatbot. • Change and Configuration Management - Obtain visibility into services and infrastructure dependencies • Asset Management - Maintain accountability of assets and ensure compliance • Provide a Self-Service catalog where end-users can submit IT issues to OCIO and CDP administrators • ServiceNow’s Discovery asset identification • Populate ServiceNow’s Configuration Management Data Base (CMDB) to track and manage OCIO and CDP IT assets • Access to interactive dashboards containing pre-defined reports as well as the ability to easily configure other reports to support daily operational tasks and reporting needs

Estimated value

$2M to $5M

Award quarter

Q4 2026

Est. solicitation date

Jul 22, 2026

Anticipated award

Aug 5, 2026

Contract vehicle

NASA SEWP V

Contract type

Firm Fixed Price

Competition

New Requirement, No Contract

Status

NEW

Fiscal year

2026

Period of performance

Aug 10, 2026 – Jun 27, 2027

• NAICS511210
• PSC511210