ServiceNow Software Operations Support July 2026

The purpose of this Call Order is provide Federal Emergency Management Agency (FEMA) ServiceNow operations support services for the ServiceNow platform, ensuring its optimal performance, stability, and continued alignment with business objectives. The Contractor shall configure and support the following modules to ensure maximum efficiency as noted below: Configuration Management Database (CMDB) Ensure operational maturity by ensuring workflows are in place to reduce duplicate configurations items (CIs), reducing stale CIs, mitigating orphaned relationships, and enforcing data governance policies. Software Asset Management (SAM) Develop, implement, and manage a comprehensive software asset management strategy to effectively monitor software usage, ensuring compliance with software entitlements, optimizing software spend and collaborating with stakeholders to ensure SAM data is accurately reflected and maintained. Hardware Asset Management (HAM) Develop, implement, and manage a comprehensive hardware asset management strategy that increases enterprise adoption and work with stakeholders to ensure HAM data is accurately reflected and maintained. This Call Order will be awarded on the Digital Worfkflow Blanket Purchase Agreement.

Estimated value

$350K to $500K

Award quarter

Q4 2026

Est. solicitation date

Aug 10, 2026

Anticipated award

Sep 21, 2026

Contract vehicle

BPA Call (FAR Part 8 or 13 Multiple Award BPA)

Contract type

Firm Fixed Price

Competition

New Requirement, No Contract

Status

NEW

Fiscal year

2026

Period of performance

Sep 30, 2026 – Sep 29, 2027

• NAICS541512
• PSC541512