Customer Service Operations (CS-Ops)

This requirement is to support the Immigration and Customs Enforcement (ICE), Office of Financial Management (OFM) in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The focus of this effort is Customer Service Operations (CS-OPS). The objectives to be accomplished by this requirement are as follows: o Production of reports, studies, analyses, and briefings that are accurate, insightful, and use sound methodologies and assumptions. o Enhanced reputation with all stakeholders (internal and external to the organization) through timely, quality deliverables, proactive innovation and collaboration to address stakeholder concerns or feedback, and clear, consistent communications. o Resilience and flexibility through thoughtful planning and preparedness activities to minimize impacts of unforeseen circumstances to program stakeholders.

Estimated value

$5M to $10M

Award quarter

Q1 2027

Est. solicitation date

Aug 22, 2026

Anticipated award

Dec 10, 2026

Contract vehicle

OASIS+

Contract type

Firm Fixed Price

Competition

Follow-on to Existing Contract

Status

REC

Fiscal year

2027

Period of performance

Dec 17, 2026 – Dec 16, 2031

• NAICS541611
• PSC541611