Customer Satisfaction Survey Analysis and Reporting Services

Customer Satisfaction Survey Analysis and Reporting Services: Services to assist FSA with measuring, analyzing, and reporting on the performance of various parts of Federal Student Aid and different Title IV service providers by way of customer surveys using the ACSI methodology or Medallia tool. This Blanket Purchase Agreement (BPA) will allow FSA to efficiently and effectively measure customer experience from tens of thousands of customers and help inform FSA to address customer pain points, meet FSA performance goal metrics, and monitor contractual obligations.

Estimated value

$5M - $9.9M

Contract type

Firm Fixed Price

• NAICS541611
• PSC541611