Wiesbaden Commissary Total Maintenance Services

Amendment 3 A.15.01.01 (HQC01026QE021 A0003): Removing CLINs 0004, 1004, and 2004 from the solicitation and resultant contract, and answering questions received from industry. Amendment 2: A.15.01.01 (HQC01026QE021 A0002): Changing CLINs 0004, 1004, and 2004 from priced to not priced, providing a site visit map, and answering questions received from industry. Amendment 1: A.15.01.01 (HQC01026QE021 A0001): Correcting the Solicitation Helpdesk Link. See attached for more information. The Defense Commissary requires a commercial contractor to provide comprehensive maintenance services at the Wiesbaden commissary facility and equipment in Germany. This is a non-personal services requirement where the contractor manages their own workforce to keep all building systems, infrastructure, and food handling equipment safe, compliant and continously operational. The contractor is responsible for three tiers of facility and equipment maintenance: Preventive Maintenance (PM): Scheduled inspections, functional cleanings, and routine servicing to prevent unexpected failures. Unscheduled Maintenance (UM): Repairs for non-critical unexpected failures. The contractor must submit a cost estimate within 14 days and complete the work within 45 days of approval. Emergency Maintenance (EM): 24/7 immediate response for issues threatening life, safety, or critical operations (e.g., refrigeration loss). Technicians must be on-site within 3 hours. For repairs over €3,000, the contractor must stabilize the issue and await government approval before completing the full repair. Operation and Personnel Requirements: Qualified Workforce: The contractor must provide qualified, English-speaking personnel (including a 24/7 Contract Manager) and maintain the internal workforce capacity to complete at least 70% of all requested work without subcontracting. System Tracking: All work orders, estimates, and deliverables must be tracked exclusively through the government's web-based Service Order Management System (SOMS). Base Access & Coordination: The contractor must manage installation access passes for its direct employees and conduct brief, daily check-ins with store management to coordinate work around retail operations. Compliance and Quality Assurance: Reporting: The contractor must submit an initial 100% equipment inventory (updated quarterly), monthly maintenance findings, and an annual refrigerant leak report. Safety & Quality Plans: Comprehensive Safety and Quality Control Plans (QCP) must be submitted shortly after contract award to ensure adherence to commercial standards and EU regulations.

• NAICS238990
• PSCZ1JZ

• A.15.01.03.04 Annex D Inventory label instructions WIE.pdf

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• A.15.01.03.12 Solicitation Attachment 3 Sample Work Orders.xlsx

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• A.15.01.01 Solicitation Amendment (HQC01026QE021 A0001).pdf

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• A.15.01.03.09 Annex I Contractor Provided Work Order System.pdf

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• A.15.01.03.11 Solicitation Attachment 2 Site Visit Information.pdf

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• A.15.01.03.03 Annex C Current inventory WIE.xlsx

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• A.15.01.03.08 Annex H Performance Requirement Summary WIE.xlsx

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• A.15.01.03.15 Solicitation Attachment 6 Questions and Government Response.pdf

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• A.15.01.01 Solicitation Amendment (HQC01026QE021A0002).pdf

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• A.15.01.03.14 Solicitation Attachment 5 Site Visit Map.pdf

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• A.15.01.03 Solicitation (HQC01026QE021).pdf

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• A.15.01.03.16 Solicitation Attachment 7 Additional Questions and Government Response.pdf

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• A.15.01.03.10 Solicitation Attachment 1 Pricing Worksheet.xlsx

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• A.15.01.01 Solicitation Amendment (HQC01026QE021A0003).pdf

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• A.15.01.03.06 Annex F Inventory change instructions WIE.pdf

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• A.15.01.03.05 Annex E Emergency Criteria WIE.pdf

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• A.15.01.03.13 Solicitation Attachment 4 Solicitation Helpdesk Information.pdf

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• A.15.01.03.01 Annex A - Items that may require repair.xlsx

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• A.15.01.03.02 Annex B items excluded from contract WIE.xlsx

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• A.15.01.03.07 Annex G delivery matrix WIE.xlsx

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• Nicholas Ruppert
  nicholas.ruppert@deca.mil
• Daniel Ellis
  daniel.ellis@deca.mil