Next Generation Call Center Solution

The Georgia Department of Transportation (Department) Transportation Management Center (TMC) is issuing this Request for Information (RFI) to gather information from qualified vendors regarding solutions, services, and implementation strategies for a comprehensive Next Generation 9-1-1 (NG9-1-1) environment that can integrate into the Department Advanced Transportation Management System (ATMS | NaviGAtor).

• NAICS92045

• RFI _ Next Generation 9_1_1 Solutions and Ser.pdf

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• Vendor QA Response Next Generation Public Saf.pdf

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• GDOT_SPR401 _ RFI Addendum.docx

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• Q27 Multichannel Agent Summary_ June_July 202.pdf

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• Q27_Multichannel Agent Summary_ May 2026.pdf

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• RFI Vendor QA PT_2_Response.pdf

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• Haley Ford
  hford1@dot.ga.gov470-549-6535