Automated Support Agents (AI Chatbots) and Related Solutions & Services

The City of Tucson is seeking proposals from qualified vendors to deliver an AI-powered service automation solution that reduces the burden of high-volume, routine interactions on city staff while improving the speed and quality of service for residents and internal users alike. The City's goal is to establish a single, enterprise-grade platform capable of handling interactions across multiple channels, completing transactions on behalf of users, integrating with existing city systems, and expanding to serve additional departments over time. Vendors are encouraged to propose solutions that reflect the full scope of what modern service automation can deliver, not simply what has been done before.

No documents posted for this opportunity.